At Sole Design, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 14 days of receiving their order. To be eligible for a return, the item must meet the following requirements:
- The product must be unused and in its original condition.
- The footwear must be returned with the original packaging, including boxes, tags, and accessories.
- The product must not show any signs of wear, damage, or alteration.
- Proof of purchase must be provided.
Items that do not meet these requirements may not qualify for a refund or exchange.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, it will be processed using the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Exchanges
If you receive the wrong item, incorrect size, or a product with a manufacturing defect, please contact us as soon as possible. We will assist you with an exchange where applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, faulty, or damaged upon arrival.
We recommend using a tracked delivery service when returning items, as Sole Design cannot be held responsible for items lost during return shipping.
Non-Returnable Items
The following items cannot be returned:
- Items that have been worn or used.
- Products without original packaging.
- Items damaged due to customer handling.
- Sale or clearance items (unless faulty).
Contact Us
If you have any questions regarding our refund policy or need assistance with a return, please contact us:
Email: help@soledesign.co.za
Sole Design reserves the right to update this refund policy at any time. Any changes will be reflected on this page.
Return Policy – Shelf Hype
At Shelf Hype, we want you to be satisfied with your purchase. If you need to return an item, please review the guidelines below:
Return Period
You may request a return within 7 days of receiving your order. Unfortunately, we cannot accept returns after this period.
Condition of Items
To be eligible for a return, products must be returned exactly in the same condition as they were delivered. This means:
- Items must be unused, unworn, and unwashed
- All original packaging, tags, and accessories must be intact
- The item must show no signs of damage, wear, or alteration
Any item that does not meet these conditions may not be accepted for a return.
Return Process
To initiate a return:
- Contact us within 7 days of receiving your order.
- Provide your order details and reason for the return.
- Once approved, you will receive instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow 5 business days for the refund to reflect, depending on your bank or payment provider.
Non-Returnable Items
We reserve the right to refuse returns that do not meet our policy requirements.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately so we can resolve the issue as quickly as possible.
For any questions or assistance, please reach out to our support team.
Thank you for supporting Shelf Hype!
