At Sole Design, we aim to provide a smooth and reliable delivery experience. We carefully process every order to ensure your footwear arrives safely and on time.
Order Processing
All orders are processed within 1–2 business days after payment has been confirmed. Once your order has been dispatched, you will receive confirmation with tracking details where available.
Delivery Times
Orders are delivered within 2–5 business days after dispatch, depending on your location and courier availability.
Please note that delivery times may vary due to public holidays, peak shopping periods, or unforeseen courier delays.
Delivery Coverage
We offer delivery across South Africa, ensuring customers nationwide can shop their favourite footwear from Sole Design.
Shipping Costs
Shipping fees are calculated at checkout and may vary depending on your location and order details. Any free delivery promotions will be clearly communicated during the promotional period.
Tracking Your Order
Once your order has been shipped, tracking information will be provided so you can follow your delivery progress.
Delivery Responsibility
Please ensure that your delivery address and contact details are correct before completing your order. Sole Design cannot be held responsible for delays caused by incorrect information provided by the customer.
If you experience any issues with your delivery, please contact our support team and we will assist you.
Contact Us
For any shipping enquiries, please contact:
Email: help@soledesign.co.za
Sole Design is committed to providing a reliable shopping experience from checkout to delivery.
Shipping Policy – Shelf Hype
At Shelf Hype, we aim to deliver your orders quickly and reliably. Please review our shipping and returns policy below:
Processing & Packing Time
All orders are processed and packed within 1–2 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping & Delivery
We ship all orders via PostNet. Once your order has been dispatched, delivery typically takes 2–5 business days, depending on your location.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays or high order volumes.
Order Tracking
Once your order has been shipped, you will receive a notification with tracking details (if available) so you can follow your parcel’s journey.
Returns Policy
We accept returns within 7 days of receiving your order. To be eligible for a return:
- Items must be unused, unworn, and in their original condition and packaging.
- Proof of purchase is required.
If you would like to initiate a return, please contact us within the 7-day period. Return shipping costs may apply unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us as soon as possible so we can resolve the issue promptly.
Contact Us
For any questions regarding shipping or returns, please reach out to our support team.
Email: Shelfhype@gmail.com
Thank you for shopping with Shelf Hype!
